Ecommerce Spot

Hosted Cart Details

Volusion Inc.

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Basic Information

Company name Volusion Inc.
Plan name Volusion Steel Volusion Bronze Volusion Silver Volusion Platinum Volusion Gold
Sample customer sites http://store.barackobama.com
http://crutchfieldcanada.com
http://edhardyshop.com
Average review score
User reviews Reviewed by: don martinez
"sad cart and sad support. cant modify nothing to fityour needs, very expensive, cocky customer support and lack of business sense, will not close account after trial so don't go near them. sorry sorry outfit! look around there are a lot of alot better carts to use."

Review date: December, 2015

Reviewed by: Anonymous
"Crap customer service. Do not go anywhere near these guys - they are arrogant as can be and claim to have great customer service - what an absolute joke. Software times out CONSTANTLY too."

Review date: October, 2015

Reviewed by: Joe
"Horrible, Horrible, Horriible. DO NOT touch this service. To begin- they have wonderful software. I was so excited to use this service. However, I didn't look good enough into the bandwidth limits - which are very low. At their top level plan you are only allowed 25GB -- and then they charge you $7/GB over that! $7!! Most reputable places charge .30 to .50/ GB over the limits. So this was eating away profits as we were using about 100GB per month. And we are a small business. They will tell you that most places don't use over 25GB - well, that simply is not true. Especially when you have to allow room for not just visitors, but spiders and whatnot that crawl your site and eat up bandwidth as well. So have thousands of dollars down the drain and hundreds of hours of work into creating our store through them -- we have to switch because the bandwidth overage charges are simply outrageous. P.S. -- if you are small now you may be ok to begin. But as your business grows - you'll just be working all those extra hours only to pay for the overage fees and not much more in your pocket. DEFINITELY SHOP ELSEWHERE!"

Review date: August, 2015

Reviewed by: Yanik
"I try to get some answer using live chat. I ask the guy how to make a multi language web site and they dont realy answer. I search on the web. After my review this service does not offert this feature. And the customer service are realy bad. I will use an other service!"

Review date: May, 2015

Reviewed by: Jason
"I have been with Volusion for over 3 years now and regretted it for almost that long. There are some good things about volusion software. It makes a nice looking site and is fairly customizable. However, once you become an experienced user you start to see the flaws. There are bugs everywhere. The tech support is just one small notch above useless. They very rarely fix or update anything. There are bugs in this software I found and reported 3 years ago that are still present. For example, they recently made a back end server side change that broke the "fixed shipping" feature on individual items. After a week of back and forth emails to convince them that they really did break the feature, it took them 63 days to fix the problem. For that 63 days, I could not sell any products with fixed shipping through the website. It all had to be processed manually and done over the phone. Also, speed is a major issue with volusion. My website frequently takes 20+ seconds per page load and has since day one. I kept telling myself it would get fixed eventually, but 3 years later it's still the same. I've complained multiple times and they just deny that there is a problem and blame it on "my connection" or some other bogus BS. Even though the website behaves the same when accessed from any other computer around the world. Unfortunately, once you choose a ecommerce provider and get everything set up, it is an enormous undertaking to switch to someone else. You'll mess up all your search engine links and rankings, plus have to reconfigure all you products over again. Make a good decision to start so you don't get stuck where I am today. Don't choose Volusion."

Review date: March, 2015

Reviewed by: R
"First the good - cart seems to get you indexed quickly for google. the big g seems to like the way volusion creates the static pages. They give you free live chat service. The bad - incredibly steep learning curve. No real-time phone support. There is a number but you'll never get through. the affiliate system doesn't work properly (think of all of the pissed off affiliates you'll have), no product feed exports, they demand that you leave their link on the bottom of the page. Oh, they will take it off for an extra $20 per month. Total B.S. Conclusion - I have four e-com sites all on different carts. My volusion site is the one that I will move first. There are more feature rich carts for less money (net sol) that are sooo much easier to use. It's a shame because volusion had the potential to be a really good cart, but they like so many other small providers are stretched too thin to keep up with their own growth while chasing the indutry's newest feature sets to remain competitive. I say pass on this one..."

Review date: September, 2008

Reviewed by: Todd
"If you decide to go with Volusion for a shopping cart I would leave it at that. Do not use their merchant card provider because you will wish you never even talked with them. Their merchant services is with Global Payments, and Volusion is the middleman to Global Payments. If you call to find out any thing about run credit cards their answer is going to be "I will have to look this up and will have an answer withing 3-4 days." This is sucks when you are looking for your money. If you use them again only use them for their shopping cart, and use global payments as a merchant provider and skip the middle man. Dont get suckered into their discount rate because it will in the long run costing you a fortune."

Review date: July, 2008

Reviewed by: Wiliiam White
"GREAT FUNCTIONALITY, LOOKS GREAT OUTRAGEOUS HOST COST INSUFFICIENT BANDWITH AT EVERY LEVEL ATTRIBUTES COUNT AS PRODUCTS SO IF YOU HAVE A REASONABLY SIZED STORE AND YOU WANT TO USE WHAT IS A VERY GOOD INVENTORY SYSTEM START AT THE TOP DON'T BOTHER WITH LESS THAN PLATINUM ... TEMPLATES RIDICULOUSLY PRICED BETWEEN $300 AND $800 YES $800 AND THEY ALREADY HAVE INSTALLED THE FUNCTIONALITY EVEN WITH MODIFICATIONS A TEMPLATE MODIFIED IS LESS THAN THIS ... HOSTED BY RACK SPACE WHICH IS THERE SAVING GRACE"

Review date: January, 2008

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Costs

Price per month $29.00/month $49.00/month $79.00/month $197.00/month $99.00/month
Setup cost $99 $129 $129 $129 Free

Hosting

Disk space 50 Mb 100 Mb 200 Mb 1000 Mb 300 Mb
Bandwidth 1000 Gb/month 2000 Gb/month 3000 Gb/month 15000 Gb/month 15360 Gb/month
Backups Daily
Included SSL Available at extra cost Available at extra cost Included in the price Available at extra cost Available at extra cost

Features

Product limit 20 100 250 Unlimited 5000
Multi language No No No No Yes
Gift certificates Yes
Discount coupons Yes
Wish list Yes
Customer registration Yes Yes Yes Yes No
Digital goods Yes
Product options Yes
Site search Yes
Search engine friendly Yes
Affiliates program Yes
Product reviews Yes Yes Yes Yes No
Newsletters Yes
Content management Yes Yes Yes Yes No
Design features Premade themes or can do your own
Bulk upload Yes

Shipping

Shipping price range Yes
Shipping weight range Yes
UPS lookup Yes Yes Yes Yes No
USPS lookup Yes Yes Yes Yes No
Fedex lookup Yes Yes Yes Yes No

Tax & Payment

Tax by state Yes
Tax by country Yes
Payment gateway No - have to use 3rd party gateways No - have to use 3rd party gateways No - have to use 3rd party gateways No - have to use 3rd party gateways Included gateway available or 3rd party
Transaction costs None

Support

Customer forums Yes
Free support Yes Yes Yes Yes No
Paid support No
Training supplied Yes

Reports

Traffic reports Yes
Sales reports Yes
Search reports Yes
Low stock reports Yes Yes Yes Yes No
Inventory reports Yes

Comments

 

Last updated: 2/15/2012 1:09:07 AM

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