Ecommerce Spot

Hosted Cart Details

Big Commerce

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Basic Information

Company name Big Commerce
Plan name Bigcommerce Bronze Bigcommerce Silver Bigcommerce Gold Bigcommerce Platinum Bigcommerce Diamond
Sample customer sites http://www.madwirewebdesign.com/
http://www.newdynamx.com/
http://redheadwebdevelopment.com/
Average review score
User reviews Reviewed by: Steve
"The reason for my poor rating of BigCommerce's hosted cart is their customer service. Basically it's Russian Roulette. Depending on which "support ninja" you get the service can be great or it can suck. This ruins what otherwise could be a good cart. It's not perfect but it is relatively easy to learn the basics and if the support were better it would make the whole job easier."

Review date: October, 2011

Reviewed by: Scott
"Decent features but impossible to contact anyone regarding technical questions while test driving this hosted solution. This is in stark contrast to competitors like 3DCart & PinnacleCart who were eager to engage in live chat or quickly returned emails to a potential customer who had a technical question not answered in the support material. The only people you're able to talk to at BC are sales associates. Read as many forums as you can because I believe the majority of 'expert reviews' out there are from people looking for a referral paycheck from BC. "

Review date: June, 2011

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Costs

Price per month $24.95/month $39.95/month $79.95/month $149.95/month $299.95/month
Setup cost Free

Hosting

Disk space 200 Mb 300 Mb 500 Mb 1024 Mb 3072 Mb
Bandwidth 2048 Gb/month 3072 Gb/month 5120 Gb/month 15360 Gb/month 46080 Gb/month
Backups Daily
Included SSL Available at extra cost

Features

Product limit 100 500 1000 Unlimited Unlimited
Multi language No
Gift certificates Yes
Discount coupons Yes
Wish list Yes
Customer registration No
Digital goods Yes
Product options Yes
Site search Yes
Search engine friendly Yes
Affiliates program Yes
Product reviews No
Newsletters Yes
Content management No
Design features Premade themes or can do your own
Bulk upload Yes

Shipping

Shipping price range Yes
Shipping weight range Yes
UPS lookup No
USPS lookup No
Fedex lookup No

Tax & Payment

Tax by state Yes
Tax by country Yes
Payment gateway Included gateway available or 3rd party
Transaction costs none

Support

Customer forums Yes
Free support No
Paid support No
Training supplied Yes

Reports

Traffic reports Yes
Sales reports Yes
Search reports Yes
Low stock reports No
Inventory reports Yes

Comments

 

Last updated: 2/15/2012 1:15:22 AM

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