Ecommerce Spot

Shopping Cart Details

clicshop Review

Review this cart!

Basic Information

Company name
Help
Clicnet Telecommunications, Inc
Product name
Help
clicshop
Version
Help
v4
Sample customer sites
Help
http://www.power-tuning.fr/
http://www.hissyfitinc.com/
Price
Help
$US1395
Average review score
Help
2 star ratingAverage: 2
(6)
User reviews
Help
Reviewed by: Clint
"I was a loyal customer of Clicshop through their company Clicnet in Montreal for several years. Their shopping cart was okay and relatively easy to use. It certainly served it's purpose well over the years. However, since my package also included website hosting with them, I experienced a lot of downtime with my websites. Quite often, my websites as well as their email accounts will be offline for over a day especially if this happened during weekends. It seemed that they didn't even know about downtime until well after. This were not just the odd period where my websites went offline but this happened too many times during key business hours throughout my years with them. Even worse was their technical support. When I did get somebody on the phone, their service was okay. The big problem is actually getting somebody on the phone. I would say that 90% of the time when I do call their tech support, I just get a voicemail message. They obviously do not have enough people in support and this has not changed throughout the years. With these problems, I had planned not to renew with them. The sales rep told me over the phone during the winter that my next renewal was up in July and that if I don't intend on renewing, I should notify them a month in advance in June. When I sent them notice, they then informed me that my renewal was actually in May and that my balance is for the entire next year's of service. I called the billing department and the rep there told me that the sales rep must have read my file wrong but I should have kept in track of my own renewal periods. She actually mentioned that if it was a hydro bill or something, it was my responsibility to keep these renewal periods straight. I couldn't believe that type of attitude! There was absolutely no way that I was going to pay for another year with Clicshop so I ended up paying a $50 cancellation fee. This attitude from Clicnet's billing department was really the last straw which "

Review date: June, 2015   Version reviewed: v4

Reviewed by: greg
"I've been using Clicshop for 8 years and yes, there service was once not so great with regard to programming, live service and upgrades. However, in the past couple of years they have improved vastly and now live service is available, the cart is very flexible and there server speed very fast. With a few , simple , but key changes to their cart such as having the billing and shipping address on one page rather than two and facilitating retrieval of customer data such as email addresses to a simpler process, would readily elevate them to an excellent service. I would recommend them. "

Review date: April, 2015   Version reviewed: v4

Reviewed by: Adam
"If I could rate them lower than 1 I would. Constant downtime, endless programming mistakes costing us countless dollars and sales, really bad customer service. I have nothing positive to say about this company after being with them for years."

Review date: April, 2013   Version reviewed: v4

Reviewed by: James
"Our entire 3+ year experience with Clicshop/Clicnet was a nightmare. The level of dishonesty, carelessness and poor work is to a degree I have never seen from any other company. Right from the beginning many aspect of the site were included in initial fee were never done and they immediately tried to charge us again for them. They made enormous visual and programming mistakes on the live site and then would make themselves unreachable for days to fix them, totally cutting off sales. The amount of downtime was unbelievable, at one point almost all their sites went down for days during the Christmas shopping season. I was even contacted by other companies saying they were taking action to unionize against Clicshop as a result of the horrors they put their clients through. There is no customer service and when you can get through they have little to no understanding of how the sites they've built even work. Any attempt to right the wrongs commited by Clicshop with their parent company DXStorm is for nothing. DXStorm cares even less about their work and resulting image than Clicshop does. Their backstore and shopping cart are so outdated they are laughable. I could talk about the terrible service and experience with endless stories from us and other companies that have contacted me for days and can say a total of 1 good thing about them, they have a great sales pitch to suck you in. DO NOT USE CLICSHOP OR ANY DXSTORM COMPANY UNDER ANY SET OF CIRCUMSTANCES! KEEP LOOKING!"

Review date: January, 2013   Version reviewed: v4

Reviewed by: K
"I'm stuck with them for more than ten years. I've got lots of products listed but their eCommerce system/template was not efficient. As a reviewer said, there are downtimes of my web site which they seem not to know - If service is better, they should immediately email you an alert, which there was never any. I will continue to use it because I am not web-savvy and switching to another provider only means going into another unknown realm for me."

Review date: July, 2011   Version reviewed: v4

Reviewed by: John
"We have used Clicshop only for the cart and checkout portion of our site for the past 3 years. I cannot recommend them to anyone. There's not a week that goes by without down times. There programming is shoddy and often when they upgrade something we are the guinea pigs and have to beta test it even though our store is live. Their live support is never live and they don't respond to support questions through their support ticket system. If you phone them you are on hold for 10 minutes when finally a recording tells you to use their support ticket system. They do generally get around to fixing things, but never let you know when it's fixed or the progress of the ticket. Also, for a service that is needed 24/7 they leave their office at 5:00pm on Friday and are back at 9:00pm on Monday so if anything goes wrong (and it often does) there's nothing that can be done all weekend which often means a weekend of lost sales. I'm currently programming my own custom cart and checkout system and will finally be done with this company."

Review date: June, 2008

Add Your Own Review
Ecommerce Spot Comments A Canadian company with good support for local shipping.

Technology

Supported operating systems
Help
Windows
Language
Help
Custom
Database
Help
Custom Database
Source code
Help
No
Reseller discounts
Help
Yes

Features

Product limit
Help
No
Category limit
Help
No
Multi-language
Help
Yes
Gift certificates
Help
No
Loyalty program
Help
Yes
Email merchant on order
Help
Yes
Affiliates program
Help
Yes
Site search
Help
Yes
Search optimization tools
Help
3rd party
Product reviews
Help
Yes
Newsletters
Help
Yes
Discount coupons
Help
Yes
Customer registrations
Help
Yes
Wish list
Help
Yes

Shipping

Shipping price range
Help
Yes
Shipping weight range
Help
Yes
UPS lookup
Help
Yes
USPS lookup
Help
Yes
Fedex lookup
Help
No
Canada Post lookup
Help
Yes

Tax & Payment

Tax by state
Help
Yes
Tax by country
Help
Yes
PayPal
Help
Yes
Authorize.Net
Help
Yes
Verisign
Help
Yes
Worldpay
Help
Yes
Secure Trading
Help
Yes
Others
Help
Yes
Non credit card options
Help
Yes

Support

Customer forums
Help
No
Free support
Help
Yes
Paid support
Help
No

Reports

Sales reports
Help
3rd party
Search reports
Help
3rd party
Low stock reports
Help
3rd party
Inventory reports
Help
3rd party

 

Is there an error on this page or an update needed?

Last updated: 13 Jun 2013

Copyright ©2017 PoppyWeb Pty Ltd. Registered trademarks are property of their respective owners.

About us | Privacy Policy | Site Map