Ecommerce Spot

Shopping Cart Details

SunShop Review

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Basic Information

Company name
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Turnkey Web Tools. Inc.
Product name
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SunShop
Version
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4.0
Sample customer sites
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http://used-laptop-parts.com/

Price
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$US189
Average review score
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3.5 star ratingAverage: 3.5
(37)
User reviews
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Reviewed by: Heather
"I've been happy with Sunshop for several years. The shopping cart is flexible, with a wide range of options, and is extremely easy to use. I would recommend it to everyone. "

Review date: May, 2015   Version reviewed: 4.0

Reviewed by: Phil
"Amazing product! I totally love it and it offers the functionality we need at the price that's right. Enough out of the box features that you don't need to go to town on custom functionality."

Review date: May, 2015   Version reviewed: 4.0

Reviewed by: Ochado
"I liked that I could have a store that can be changed to my tastes, from the layout to the core program. I needed to brush up on my php skills but I still could use the store as is with excellent results. I would like a better inventory management system included but for the price and all the features included, this is one of the best carts out there, especially for small businesses or entrepreneurs starting out. It's also always improving and has an active community to help out. Check out what I did with Sunshop at ochado.ca!"

Review date: May, 2015   Version reviewed: 4.0

Reviewed by: Paul
"This versatile product has helped us sell MANY Ecom sites. It's flexible and can be customized the way we need, but simple enough for us to train our customers how to use and maintain. Great product and super value."

Review date: May, 2015   Version reviewed: 4.0

Reviewed by: Camille
"After a bit of minor frustrations setting up the cart and getting it to look exactly the way I wanted my store front to appear, I have to say that my experience with SunShops has been quite pleasant and easy-going. The program itself is quite easy to use. You have the option to have a Gift Registry and Gift Cards are quite easy to create as well. Sunshops shopping cart has every feature that I was looking for. I give them an A+ for ease of use AND for having great customer service when you need help. "

Review date: April, 2015   Version reviewed: 4.0

Reviewed by: JustinTatum
"SunShop is by far the best ecommerce script I've used thus far. I've setup many ecommerce sites and SunShop is by far the most flexible. I recommend them 100%. Great support. They're always willing to help where they can. www.bobsjewelshopinc.com"

Review date: April, 2015   Version reviewed: 4.0

Reviewed by: Dennis Kahi
"This SunShop shopping script met all my requirements. I have used and tested many High End Brand shopping such as Interspire / XCart etc. SunShop Shopping Cart met and exceeded my expectations. The most important factor for me was the ability to allow variable options for items. In other shops this became a tedious task having to add multiple instances of different variable options. I.E Color, Sizes, Price Differences etc to the point where SQL Tables were crashing the shop. SUNSHOP has done a fine job instituting simple SQL Variables for adding options to a cart. When I first started out using the script I realized the installation couldn’t be this easy as they had stated in their documentation…I was very surprised and relieved to find out it was. One of the strong features is the ability to customize the script to your liking. This is a necessity for me as a web designer because my customers prefer some of their own branding in the design to give the look and feel of seamlessly stepping into their “own store”…this was very easy to do under the templates folders. All the features claimed by many other stores are available here with the latest integration into QuickBooks by using a 3rd party app. There support is second to none after several emails in one instance I was surprised how fast and efficient they were at dealing with my problems which often then not were created on my side as a designer. 10/10 rating for KAHTECH Web hosting and Designs. See http://kalaukulele.com/Kala_Shop/"

Review date: April, 2015   Version reviewed: 4.0

Reviewed by: Andy
"Easy to use and quick to setup. We started selling from the site the same day. I would recommend it to anybody but my competitors."

Review date: April, 2015   Version reviewed: 4.0

Reviewed by: Joel
"Excellent Shopping Cart Now With Full Featured Quickbooks Support! We have been using the Sunshop shopping cart now for almost 2 1/2 years for our cosmetics business jlynnecosmetics.com, and have shipped thousands of orders using it. It is easy to use both for the seller and for the buyer, the GUI is truly a work of art and so easy to use, it is written very compactly using PHP and is ultra fast and very inexpensive to host. The options are truly endless and the shopping cart is continually being updated by Turnkey with even more features on a daily basis and most importantly it is secure, heavily tested and robust, and is a very mature product. The only issue we originally had with the product was its lack of comprehensive Quickbooks support however this is no longer an issue because along with Atandra's T-HUB which now fully supports and integrates with Sunshop (and with our shipping software), you now have incredibly powerful, bi-directional, and full featured Quickbooks support for Sunshop. Together, Sunshop with THub, you have one of the most powerful and most affordable shopping cart solutions on the net. Thank you Turnkey and Atandra! We appreciate your hard work and support!"

Review date: April, 2015   Version reviewed: 4.0

Reviewed by: Joshua
"Talk about nice! You folks went above and beyond to help me get my store off and running. I am so happy that you care about and support your products. . . even on the weekend. Thanks so much for making my first real venture into ecommerce the best experience it could possibly be. I'm happy to have that link-back to your company on my SunShop. It lets people know what a great team I'm working with."

Review date: March, 2015   Version reviewed: 4.0

Reviewed by: Derek
"My only niggle is with the order confirmation email. When the merchant copy comes in they all have the same subject line, which is the name of my company. To have the order number in the subject line can hardly be rocket science and would be helpful. Other than this excellent "

Review date: March, 2015   Version reviewed: 4.0

Reviewed by: Wayne
"This site makes it fairly easy to complete a shopping cart system. The lack of a complete manual to assist was a big drawback to me initially. Even now after a year of usage, I cannot find information to help with coupons and discount setup. A ready reference would eliminate alot of my headaches with this system. Overall however, a good system."

Review date: February, 2015   Version reviewed: 4.0

Reviewed by: William
"I came across SunShop in my search for an online shopping cart that wasn’t what everyone else had. Having known very little about website design and development, I knew that I wanted one thing: a shop that I could customize to my liking. I set out on the search to find the right one after failed attempts with website developers trying to modify free shopping cart solutions that left the storefront and my customers open to hacking and security loop holes. I purchased SunShop in October of 2006, and have been using it ever since on our website (sierraexpeditions.com). We are very pleased with the functionality of the cart, and its ease of use for the admins. The one thing the cart does lack is shipping support for split shipments, or specifying tracking numbers for certain items. At the beginning TWT’s customer support was lacking, and it was hit or miss for support, and you would pray that the miss would not be a critical aspect shutting down your e-commerce department. Since then they have greatly improved, and the support is now what I would consider good. It’s definitely not excellent, but the huge improvement now sets them at good in my book. The upgrades are a bit of a hassle and seemed to take few attempts to learn how to get them right. The updates lack removal of old/unused files with the upgrade and it would be nice to know which files are no longer being used. Other than that the upgrades are pretty straight forward even for the technologically inclined. I have referred a few friends who are also business owners to them, and would not be afraid to refer more people to them. "

Review date: January, 2015   Version reviewed: 4.0

Reviewed by: Joey Cape
"For the money, this is an excellent shopping cart solution. I've been on OsCommerce for two years but, open source software is not always the best for a business who is starting to take online sales more serious. Had to learn some HTML and CSS to get the design I had in mind but, well worth the time. Highly recommend!"

Review date: February, 2013   Version reviewed: 4.0

Reviewed by: Jason
"This is definitely one of, if not the best shopping cart available. With a little bit of html/css knowledge the templates are easily updated to customize your site. I am not php fluent but if like me you are able to make changes to the php code then it is even more customizable for you. Highly recommended for anyone looking to start up an online store. There is a community forum for support as well which is pretty good for basic issues and customization help. I have never had any issues getting someone on the phone and my support tickets usually get answered within a few hours which is great. Even late at night I can usually count on a response. Keep up the great work!"

Review date: October, 2012   Version reviewed: 4.0

Reviewed by: Frank
"I just recently setup my store using SunShop and so far the experience has been great. Importing my data from my previous store was super easy and the good people at SunShop took care of it for free. Since the switch our sales have already increased a little and I can only imagine that it will get better. I am very happy that I found this cart."

Review date: September, 2012   Version reviewed: 4.0

Reviewed by: Robin
"Sun shop review: how do we explain 6 months of despair and pulling our hair out? 6 months wasted re-writing software we had bought? If you want a simple cheap solution, this is not for you. If you want an ecommerce solution you can tailor, beware. You need to be able to deconstruct a HTML architecture that isn't intuitive or in any way user friendly. We bought the software based on the promised features. Few of them work. We had to re-write the google feed ourselves. That jumped our site 500% on google SERPs. If you have bought a product and you have to do that sort of rewrite! They suck! We have spent time even giving the software developer team at twt our own suggestions to make their product better and they ignore all of them. Honestly this software is a joke. It is being pulled together from a house just of the beach in Cali. The developers really need to get a grip and invest in getting customer service and their software issues nailed, ASAP. Our prediction is this company won't last long. Our advice to TWT sunshop. Deal with the issues quickly. Don't fob off support isisues with jargon that doesn't solve anything. Help people to sell stuff! Get your act together! "

Review date: August, 2012   Version reviewed: 4.0

Reviewed by: Peter
"We have been extremely satisfied with SunShop. At the time of writing this review we have been using SunShop for just under 1 year. Our primary business is geared towards Canadian customers, and Sunshop has worked well for us in this regards, allowing us to easily setup Canadian Taxes, Canada Post real time shipping etc. SunShop is updated frequently, the support is very good & reliable. I personally highly recommend SunShop. A+++"

Review date: June, 2012   Version reviewed: 4.0

Reviewed by: John
"Great people to work with. They have helped us customize this for many customers. Flexible enough to fit many layouts, but easy enough for our customers to maintain. Great fit for our web development department. Full featured cart and great support when we need it."

Review date: May, 2012   Version reviewed: 4.0

Reviewed by: Mike
"Sunshop went together well after several weeks of back-and-forth with my hosting site, getting basic essentials right. Turnkey was ALWAYS there when I needed their guidance, even on non-Sunshop related issues; especially Chris. Chris in customer support spent quite a while bailing me out of a non-Sunshop issue, and I can't say how much I appreciate that. After resolving hosting issues, this cart pretty much fell together in ease and logic. The only thing I can say, is it sure helps to know some HTML and CSS, in order to get your shop looking good. For standard out of the box stuff, it'll definately do the job. Be prepared to spend a little more out of pocket for any specialty themes and/or coding modifications, if need be. The Sunshop forums are not really much use, as they are outdated... and the store documentation leaves a lot to be desired. But, I've experienced that before with a different cart system. Overall, this shopping cart is definitely worth the purchase price, the creators are always keeping on top of updates, and the often-criticized support staff is always there to help with store issues. Definately a product worth looking into, and as mentioned before, very affordable for the functionality (open-source) and ease. Sometimes admin panel can be slow to input products and settings, but all works good in the end."

Review date: May, 2012   Version reviewed: 4.0

Reviewed by: Chris
"I have been a customer of Turnkey Web Tools for about 4 years now. I utilize both hosting and their SunShop product. SunShop itself is great and I have never regretted the purchase. It is easy to use and it requires very little to maintain other than occasional upgrades. As far as their support goes I have never had any issues getting a response from them, I can always count on getting a response to my emails within 2 to 3 business hours normally. The only time I have to wait a little longer for a response is during holidays but that is understood I would imagine. Although I haven’t had to call much, when I do I never have a problem getting through except maybe on Mondays when everyone seems to be calling in. The decision to use SunShop for my company has been a good one. I know I am not reviewing the hosting here but I got a free year of it with my purchase and I have been with them ever since. I guess everyone has their own experiences and all of mine have been great so far. Keep up the good work Turnkey! "

Review date: April, 2012   Version reviewed: 4.0

Reviewed by: Thomas
"The shopping cart work OK, but the documentation is HORRIBLE and incomplete. I've had setup questions that are similar to 5-year-old issues in the forums, but the documentation has never been updated. Responses from TWT's support/forum moderator are minimally informative and assume that you know all the nuances of the program. The same questions show up over and over again, because the answers are worthless. Forget telephone support, there's a long wait and then they barely answer your question with minimal info. I would NOT buy this program again because of the non-intuitive setup/configuration and worthless documentation and useless support."

Review date: March, 2012   Version reviewed: 4.0

Reviewed by: M
"Pros: Decent templates. Cons: Pay-only support. Store hacked several times. Updating your cart with patches (or upgrading the software) can lead to losing customer payment info (it encrypts it to where you can't view it). "

Review date: March, 2012   Version reviewed: 4.0

Reviewed by: Newbie
"I just purchased SunShop in February, 2012 and want to say that the level of email support has been excellent. I didn't bother trying their phone support line due to various complaints posted here, but I got a very quick response by email after submitting requests through their support tracking system, including 3 different open issues over a 24 hour period with email back & forth. I got clear answers to my questions and they fixed things that I couldn't do on my own. So at least as of 2012, they seem to be doing a good job with support. On the other hand, an email sent to their sales department through their web site contact form was never answered (its been 3 days since it was sent, no response) -- so it's important to send support requests to the right place. (I'm still in the process of setting up the site, so no other comments yet, other than that I did find the software easy to install, but they could do a better job in explaining various steps in their instructions.)"

Review date: February, 2012   Version reviewed: 4.0

Reviewed by: chris
"horrible customer service. all they try to do is get you to buy upgrades and more. license is only good for a year."

Review date: September, 2011   Version reviewed: 4.0

Reviewed by: Harris
"I have not found the admin interface to be intuitive or easy to customize WHATSOEVER. The hosting (TurnKeyWebTools) has been up and down, and I've been waiting all weekend for a response to a support ticket marked Critical/Urgent. Most of the companies I've worked with have around-the-clock support or even chat. I wasn't super thrilled with Magento in the past, but I think I'm going back to them! At least there I could edit/add/and remove pages from the site and other basic development capabilities."

Review date: July, 2011   Version reviewed: 4.0

Reviewed by: Roger
"Program works good but support sucks. I have NEVER got any return emails to my questions. Call them on the phone and you get put on hold forever, and finally after hours of handing on the line you just give up."

Review date: April, 2011   Version reviewed: 4.0

Reviewed by: Jamie
"This shopping cart is a good product backed by the worst policies and support I have experienced on the net I suggest you shop elswhere."

Review date: March, 2008

Reviewed by: janice
"Terrible software, my website using 3.0 was hacked 2 months ago (over 50 customers had their credit card info taken) and they told me they had a scripting error that caused this..then said I had to pay them $200 for them to fix this, which I fought with them over..why should it cost me money for them to fix a problem with their product that I already paid for? They assured me the problem was fixed, now today my website has again been hacked, customers cannot checkout and I have lost a weeks worth of orders so far. Would not recommend this product."

Review date: September, 2007

Reviewed by: John
"I have several different shopping carts that I use for different clients. This one is by far has the poorest support! If you have a support issue that is truely a program problem, the support team gives you the run-around until they are absolutely forced to help. Don't buy this product unless you you want a frustrating experience!"

Review date: August, 2007

Reviewed by: Clint
"The customer service is terrible. Simple questions and bug reports are met with hostility, and their support hours are ridiculous. The cart itself is functional, but there have been some security issues revolving around XSS vulnerabilities. The reports - from multiple users - were also met with hostility. The admin interface is outdated and clunky."

Review date: August, 2007

Reviewed by: Mark
"I have used Sunshop for a several years. I am pleased with it, in particular version 4.0 which has not officially been released yet but is available as a beta version. In 4.0 the admin side has really been cleaned up and is easy to use. They changed the way templates are modified,it is now almost impossible for the average person to make changes to a template unless you are a wizard at changing CSS templates,this was a very bad call on their part. The other change they made that was significant is the way product can be uploaded as an option using an excel file, you can still do this but in order to put the product in the correct categories, you now need to alter a second excel file with item id's and category id's, you can no longer do that with one file, try to coordinate that and don't get anything confused, that was another bad call on their part. They do actually have support and do respond within 24-48 hours, but often it is a generic response and they will often respond asking for more information, even though you gave that information to begin with. It's like they are trying to buy more time or not reading the entire issue to begin with. They spend way too much time developing and implementing ways that people cannot use the software without spending money for another license. They are now implementing support credits, if you buy the license, which by the way is only good for 12 months as far as upgrades and support, you will be given a certain number of support points, once you have used those points, you will have to pay for more. So much for the 12 month support purchase. The new version seems to be quicker compared to version 3.5 which tended to be a bit slow. I guess over all I do like this cart and would recommend it. "

Review date: May, 2007

Reviewed by: Jessica
"I too disliked the clunky Sunshop admin interface greatly, so much so, I bought an ASP license and re-designed it to be more intuitive to use. I no longer own the company, but Sunshop is available as a branded shopping cart at www.verycommerce.com called VeryCart with vast improvements to the admin area. Things that bother me (still) about the shopping cart (I'm running VeryCart on my site) - the Quickbooks integration does not work, it's absolutely worthless, and the Turnkey guys refuse to focus any attention on this vital piece of functionality. The export only exports minimal information like the customer name and price. It won't export product information such as options or colors. It's useless. We run an online fabric store, and absolutely need the ability to have our customers order in fractional quantities. ie: .5 or .233 to order partial yards of fabric. With the 3.5 release of Sunshop, they did away with this, calling it a "bug", and I suppose it was, as it did not update the inventory control accurately when someone ordered a partial yard. We hacked VeryCart to continue allowing the fractional ordering, but it does continue to not update inventory properly. Support is... interesting. The Turnkey guys are present on the forums, but often their responses leave a lot to be desired. I have put in for multiple support paid tickets and not ever received a response. I know they are busy, and I did get better service on the phone. The inventory control does not support options. So if you have say, a widget listed and you can buy a purple one, a green one, or a blue one, if you want to track inventory on those items, you'll need to list all the colors separately. For us, selling sewing notions like pins or snaps - this is a gigantic pain, so we have to track inventory by hand on items with options. Overall I've been very happy with the cart, I think the checkout process is one of the nicest out there for customers. The Paypal payments ar"

Review date: January, 2007

Reviewed by: Austin
"The template system is pretty decent and the price is good, but there is no polish here. The administrative site, which you should consider because you'll spend so much time looking at it, is very frustrating. "

Review date: October, 2006

Reviewed by: Adam
"Pros: Template system better than most; feature-rich. Cons: Good luck figuring out how to use all those features -- the admin interface is confusing and incredibly clunky. There are also grammatical errors in some of the built-in text that the program outputs (e.g. "You wish list is empty")."

Review date: May, 2006

Reviewed by: Chris Trench
"All I have to say is WOW. I have used many carts in my 5+ years in web development, and SunShop is by far the best available. So many features at such a great price and I have had nothing but great experiences with their support."

Review date: July, 2005

Reviewed by: John Richards
"This has to be one of the best carts I have ever used. I must say that its the easiest to setup as well. I am very happy with the product and the support I have received to date."

Review date: July, 2005

Add Your Own Review
Ecommerce Spot Comments This cart is one of the most feature-rich cart with almost all the criteria one can ask for.

Technology

Supported operating systems
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Windows, Linux, Unix
Language
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PHP
Database
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MySQL
Source code
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Yes
Reseller discounts
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Yes

Features

Product limit
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No
Category limit
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No
Multi-language
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Yes
Gift certificates
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No
Loyalty program
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No
Email merchant on order
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Yes
Affiliates program
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Yes
Site search
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Yes
Search optimization tools
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Yes
Product reviews
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Yes
Newsletters
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Yes
Discount coupons
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Yes
Customer registrations
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Yes
Wish list
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Yes

Shipping

Shipping price range
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Yes
Shipping weight range
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Yes
UPS lookup
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Yes
USPS lookup
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Yes
Fedex lookup
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Yes
Canada Post lookup
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Yes

Tax & Payment

Tax by state
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Yes
Tax by country
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Yes
PayPal
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Yes
Authorize.Net
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Yes
Verisign
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Yes
Worldpay
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Yes
Secure Trading
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Yes
Others
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Yes
Non credit card options
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Yes

Support

Customer forums
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No
Free support
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Yes
Paid support
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Yes

Reports

Sales reports
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Yes
Search reports
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Yes
Low stock reports
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Yes
Inventory reports
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Yes

 

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Last updated: 13 Feb 2013

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