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StoreFront Extended Edition (XE) Software Review

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Basic Information

Company name
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LaGarde
Product name
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StoreFront Extended Edition (XE) Software
Version
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6
Sample customer sites
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Price
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$US1189
Average review score
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1 star ratingAverage: 1
(5)
User reviews
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Reviewed by: Jonn
"I was looking for a rating of ZERO, but wasn't available. It should be for the StoreFront application. I've been using it for six years and paid lots for the software and customer design. The two choices of designs were terrible and I was stuck with one of them. Later I complained to someone else and they said the designer was fired. (Gee, I wonder why) The core application barely functions and I've spent thousands on add-on packages to get StoreFront to limp by at best. And even at that the administration is very time consuming. This has been the worst business decision and experience I've ever made. Support told me that unless you are a $100k customer you aren't going to get any attention for support. DON'T SPEND YOU MONEY ON STOREFRONT!!"

Review date: November, 2011   Version reviewed: 6

Reviewed by: Mike
"Before I started at my current job, I didn't really know the first thing about shopping carts. I hadn't worked with them before and really didn't know what to expect. Unfortunately, I ended up stepping right into Storefront and it's really been a nightmare every step of the way. The admin area is awful. There's evidently no way to download your order details and integrate it with a shipping solution. Oh well, that's not important anyway, right? Bulk uploads/updates of your products is similarly painful, and even requires separate software. Customization is difficult. Your product detail pages are as basic as can be, and customization can be very trying. We're starting to work with ZenCart now and are still considering some other carts. I would recommend absolutely ANYTHING over StoreFront."

Review date: May, 2007

Reviewed by: Scott
"Horrible support, will not honor money back guarantee, poor documentation. Support told me I needed developer assistance, I agreed to pay, then was told developer not available with no timeframe to schedule support!"

Review date: May, 2006

Reviewed by: Sean
"I have to agree with Kelly on this one. LaGarde has a great looking web site and a tenacious sales and marketing program. But LaGarde is all about *selling* a shopping cart, not building one. Don't expect to view the forums before buying as only Storefront customers can participate in this virtual purgatory of frustration. Plan to spend at least the price of the cart again in 3rd party modules that will bring this seriously overpriced and highly inferior cart up to limp-along functionality."

Review date: April, 2006

Reviewed by: Kelly
"If this isn't one of the worst carts on the market, I'm not sure what is! Very expensive for it's rudimentary feature set (it can't even handle a simple 'click to see detail' photo, and is lacking in many, many other basic areas. Every patch breaks something else, and the company is non-responsive to requests for assistance. Scroll through the user forums before you buy (if they allow you to) to learn what others are dealing with. Also, take a look at third party providers, you have to buy add-ons from several vendors just to bring it up to a basic feature set. Wish I'd have kept my $1400..."

Review date: January, 2006

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Ecommerce Spot Comments

Technology

Supported operating systems
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Windows
Language
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ASP.NET
Database
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My SQL, Access & SQL Server
Source code
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Yes
Reseller discounts
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Yes

Features

Product limit
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No
Category limit
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No
Multi-language
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Yes
Gift certificates
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Yes
Loyalty program
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Yes
Email merchant on order
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Yes
Affiliates program
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Yes
Site search
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Yes
Search optimization tools
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Yes
Product reviews
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Yes
Newsletters
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Yes
Discount coupons
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Yes
Customer registrations
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Yes
Wish list
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Yes

Shipping

Shipping price range
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Yes
Shipping weight range
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Yes
UPS lookup
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Yes
USPS lookup
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Yes
Fedex lookup
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Yes
Canada Post lookup
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Yes

Tax & Payment

Tax by state
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Yes
Tax by country
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Yes
PayPal
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Yes
Authorize.Net
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Yes
Verisign
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Yes
Worldpay
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Yes
Secure Trading
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Yes
Others
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Yes
Non credit card options
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Yes

Support

Customer forums
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No
Free support
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Yes
Paid support
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Yes

Reports

Sales reports
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Yes
Search reports
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Yes
Low stock reports
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Yes
Inventory reports
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Yes

 

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Last updated: 12 Dec 2011

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