Ecommerce Spot

Shopping Cart Details

Smith Cart Review

Review this cart!

Basic Information

Company name
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Smith Consulting
Product name
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Smith Cart
Version
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2.44
Sample customer sites
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http://www.coastpayments.com/Products/tabid/57/Default.aspx
https://store.smith-consulting.com/
http://www.airsoftguns360.com/
Price
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$US99
Average review score
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2 star ratingAverage: 2
(7)
User reviews
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Reviewed by: Pierre
"The Smith Consulting shopping cart is an execrable piece of software. Their standard reply to bugs is "Well.. it works for me!". I could never get the shipping to work. Customers report the dreaded "Object not set to reference of object" error message occurring randomly. SmithCart doesn't include its order number in PayPal or Authorize.net transactions, so matching orders is hit-or-miss. Bundle pricing didn't work. I had to create one product with a price, with three subordinate zero-cost products. Guess what? Customers could delete the master product, and get the three subordinates for nothing. Surprise! I have switched my shopping cart to Infusionsoft, because I need something that works. Also, I am preparing to upgrade my DNN from 5.6.7 to 6.2.8, then 7.1. I had customized code in SmithCart, and I dreaded having to upgrade my SmithCart custom code. Their support is useless, I would have been left hanging in the wind. I have come to the conclusion that having a DNN-based shopping cart is putting too many eggs in one basket, and putting oneself in a very vulnerable position of having one's e-commerce taken hostage by a DNN upgrade gone wrong. Best keep the two separate, gives you more flexibility and options."

Review date: November, 2013   Version reviewed: 2.44

Reviewed by: James
"Cart is just buggy and the support is not good. There support team nearly 99% of the time requires you to recreate the issue on a different server, different environment and different version of the cart. We have used this cart throughout many of the versions and each time new bugs arise, different problems. While it has a lot of features, many don't work or can't work together and the documentation is unclear about it."

Review date: October, 2013   Version reviewed: 2.44

Reviewed by: Brian
"Extremely poor customer service. It takes forever to get an email response and they never answer phone calls. Paid to have a skin to go along with the cart but they haven't done what was requested. Every time I do get a hold of them and point out what is missing they agree it isn't done but never do anything about it. Extremely frustrating and we are now months behind on the project. I strongly recommend avoiding Smith Consulting."

Review date: September, 2013   Version reviewed: 2.44

Reviewed by: Alaa
"I do agree with Eric regarding to their customer support, they have a lot of customer support channels like email, forum and ticket. Non of them get replied, I ask to return the product they said you paid the money and you have the software, use it anyway.. it is not function till now with me. I think I understood their message of how to use it, it is to be used as garbage. "

Review date: April, 2012   Version reviewed: 2.44

Reviewed by: Eric
"Smith Consulting has the worst customer support I've ever dealt with. After emailing their support address with a time sensitive inquirie, I was told "Hi Keith, Great question! Would you mind posting the question in the forum so others with similar questions can see the answer and benefit from the Q&A." I replied that this was a time sensitive issue, and I did not have a forum account, and they still continued to not answer my question, and instead replied with instructions on how to create a forum account. It is not my job to write their FAQ or documentation for them. "

Review date: December, 2011   Version reviewed: 2.44

Reviewed by: James
"Smith Cart offers a lot in terms of functionality and is the best we have found for DNN but when it comes to their after sales service, we have been extremely dissatisfied. There is a contact telephone number but when you call it; goes to voicemail. If Smith Consulting were giving their cart module away for free, then I would say it is only fair that they charge the support fees they are asking. If however you are selling a cart for $199 which does not work, you cannot then charge an additional $200 for something that's not working in the first place. The module's html and css is also very badly written and could do with a stripped down version so that developers can add their own CSS from scratch rather than having to overwrite the cart's CSS. All in all, a great product but it needs a lot more work to make it worth the $199 asking price."

Review date: August, 2011   Version reviewed: 2.44

Reviewed by: MikeB
"Smith Cart is simple to configure but is powerful enough to handle my business with our large product catalog. Smith Cart has all the major payment gateways built in and has fantastic support. "

Review date: December, 2009   Version reviewed: 2.44

Add Your Own Review
Ecommerce Spot Comments Smith Cart is a shopping cart module for DotNetNuke. You need to be running DNN first in order to use it. It's a fairly basic product compared to a dedicated shopping cart, but if you are running a dotnetnuke site and need a simple ecommerce add on it's worth considering.

Technology

Supported operating systems
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Windows
Language
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ASP.NET
Database
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SQL Server
Source code
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No
Reseller discounts
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No

Features

Product limit
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No
Category limit
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No
Multi-language
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No
Gift certificates
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No
Loyalty program
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No
Email merchant on order
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Yes
Affiliates program
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Yes
Site search
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Yes
Search optimization tools
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Yes
Product reviews
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No
Newsletters
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No
Discount coupons
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Yes
Customer registrations
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Yes
Wish list
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No

Shipping

Shipping price range
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Yes
Shipping weight range
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Yes
UPS lookup
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Yes
USPS lookup
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Yes
Fedex lookup
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No
Canada Post lookup
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No

Tax & Payment

Tax by state
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Yes
Tax by country
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Yes
PayPal
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Yes
Authorize.Net
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Yes
Verisign
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Yes
Worldpay
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No
Secure Trading
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No
Others
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Yes
Non credit card options
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Yes

Support

Customer forums
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Yes
Free support
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Yes
Paid support
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No

Reports

Sales reports
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Yes
Search reports
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Yes
Low stock reports
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No
Inventory reports
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No

 

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Last updated: 16 Jan 2014

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