Ecommerce Spot

Shopping Cart Details

SecureNetShop Review

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Basic Information

Company name
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SecureNetShop.com, LLC.
Product name
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SecureNetShop
Version
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- Not Known -
Sample customer sites
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http://www.scottsliquidgold.com/
http://coutureboutiquesuits.com/
Price
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$US229
Average review score
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3 star ratingAverage: 3
(10)
User reviews
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Reviewed by: Chris Reher
"We have been using this cart for several years and, for the price, it's utterly amazing. I'm very happy with it. However, my clients would like to manage their offerings themselves to speed up new product arrivals, but because they don't have the HTML skill required to plug new items into their web pages, need a wysiwyg interface. I still think this cart is their best solution, because "buy this" can be inserted anywhere on the site. This is important because their site is not just one big cart but also a display of their retail location showing items that cannot be purchased online."

Review date: May, 2012   Version reviewed: - Not Known -

Reviewed by: Val
"Unlike the other reviews I have never seen any down time of the cart. Only a few glitches from time to time with my UPS shipping rates but these have always been fixed promptly and was notified when the fix was complete. I have also called the help # a few times and have always been connected to tech for help with my questions. For $19.00 a month Secrenetshop has made my entrance to the e-commerce world simple, efficient and very profitable. http://www.indoor-air-health-advisor.com/healthy-air-solutions.html"

Review date: April, 2011   Version reviewed: - Not Known -

Reviewed by: Jaosn
"Do not go with this company. They are based in India and service is Ok but shopping cart is down all the time. They do not tell you until you lose all your advertisement dollars to google and yahoo and then you realized you did not receive any single order due to the shopping cart down. They are good at saying sorry just like all out-sourcing call center but it does not help if you do not have any sales. Do not go with this company."

Review date: July, 2009

Reviewed by: Mike
"They have frequent server outages, often for hours at a time, and they offer no updates, help or explanation for this. I'm very sorry I joined securenetshop.com, and don't recommend it to anyone."

Review date: April, 2008

Reviewed by: tim
"I would agree, i have been with them for over a year and was always pleased but for the last 2 weeks the cart has been down 40+ times and tech keeps simply apologizing and saying they are switching servers and hardware, which i def. believe but they have got something major going on and after you lose a few thousand dollars in 2 weeks...you lose your cool, i did file a complaint with the FL BBB against them."

Review date: November, 2007

Reviewed by: Rachel
"Unfortunately I am a customer of securenetshop and have been for over two years. I would strongly discourage anyone from using this cart service. In the past week alone, my shopping cart has been down at least 18 times. Not just for a minute or two at a time but for hours. Their tech department does not send out emails notifying us that the cart service is down. The only way I know it is down is because a customer trys to place an order and is unable to or I check my site and notice it is not working. Their phone numbers are no longer working and the few times I have actually spoken with someone, they can barely speak english. As a paying customer for over two years, I am extremely disgusted. The fact that I have such a large website and am having to redo my cart service with another company is very time consuming for me. Time that I don't have in my day. If any of you are considering this cart service, I cannot stress enough how disappointed and frustrated you will be with your decision. "

Review date: November, 2007

Reviewed by: Bruce Larsen
"I have been using this shopping cart on my website for the last three years. The service is always up. I like that the shopping cart has been very customizable. It's a great shopping cart! My only complaint is that I am having a hard time getting this cart to work well with Urchin's crazy ELF2 log processing."

Review date: February, 2007

Reviewed by: Jessica
"If only this shopping cart was dynamic! I used it for a year on one of my websites, and two years on another. The first website, I had hundreds of ever-changing products and inventory and keeping up the hundreds of static pages with the code became too much of an effort. So we switched to a dynamic shopping cart. The other site, my products were the same and rarely changed. I used Wordpress Blogging CMS for the "dynamic" part of the site and plugged in the easy-peasy generated HTML form code Secure Net Shop (SNS) generates. The back end is very simple and easy to use. The Quickbooks integration WORKS and is a dream to use. Loads of payment processors, real time shipping methods, and the customer support is unsurpassed. Now, SNS, just make it dynamic!"

Review date: January, 2007

Reviewed by: Scotty
"Without a doubt, the support and product at SecureNetShop are unsurpassed. You may think your company is the best at customer service, I'm here to tell you you'll learn a thing or 10 from these folks. Good product, excellent support. Did I mention the support? I'm a "squeaky wheel" sort of customer with over 50 technical support questions and I've never waited 24 hours for a response...I've even gotten replies in 5 minutes...at 10 at night. Geez guys...get a life."

Review date: August, 2006

Reviewed by: Scotty
"Without a doubt, the support and product at SecureNetShop are unsurpassed. You may think your company is the best at customer service, I'm here to tell you you'll learn a thing or 10 from these folks. Good product, excellent support. Did I mention the support? I'm a "squeaky wheel" sort of customer with over 50 technical support questions and I've never waited 24 hours for a response...I've even gotten replies in 5 minutes...at 10 at night. Geez guys...get a life."

Review date: August, 2006

Add Your Own Review
Ecommerce Spot Comments This cart provides free upgrades! This cart comes as a hosted service rather than a software. It does not provide support for all the major shipping companies and credit card processor. Also it does not support offline payments.

Technology

Supported operating systems
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Windows, Linux, Unix
Language
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Perl
Database
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Other
Source code
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Yes
Reseller discounts
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No

Features

Product limit
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Yes
Category limit
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No
Multi-language
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No
Gift certificates
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Yes
Loyalty program
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Yes
Email merchant on order
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Yes
Affiliates program
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Yes
Site search
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Yes
Search optimization tools
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Yes
Product reviews
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No
Newsletters
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Yes
Discount coupons
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Yes
Customer registrations
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No
Wish list
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No

Shipping

Shipping price range
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Yes
Shipping weight range
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Yes
UPS lookup
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Yes
USPS lookup
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Yes
Fedex lookup
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Yes
Canada Post lookup
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No

Tax & Payment

Tax by state
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Yes
Tax by country
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Yes
PayPal
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Yes
Authorize.Net
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Yes
Verisign
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Yes
Worldpay
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No
Secure Trading
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No
Others
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Yes
Non credit card options
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No

Support

Customer forums
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No
Free support
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Yes
Paid support
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No

Reports

Sales reports
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Yes
Search reports
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No
Low stock reports
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Yes
Inventory reports
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Yes

 

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Last updated: 19 Jun 2012

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