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ProductCart Review

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Basic Information

Company name
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Early Impact
Product name
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ProductCart
Version
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4.0
Sample customer sites
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http://www.waterwise.com/
http://www.monocase.com/
Price
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$US695
Average review score
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5 star ratingAverage: 5
(29)
User reviews
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Reviewed by: Deepak
"I've run several e-commerce stores and have used all the free open source carts, this one beats them all, I've found this to be the best cart on the market after all the extensive research I've done. The only complaints I'd have is that the cart uses ASP vs. some of the newer technologies out there, and as such it requires a Windows server. Also modifying the cart, although very easy to do, makes it tough to upgrade since you have to merge all your changes into newer code later on. However overall this cart has the best feature set/performance, and can't find any other cart that has done as good a job with customizable products (their Build to Order option)."

Review date: August, 2015   Version reviewed: 4.0

Reviewed by: B.
"I went from X-Cart to ProductCart. Best decision I ever made. ProductCart has tons of features. Features that are technically sound with a very logical functional flow that makes sense. You can tell Early Impact does a very thorough job testing before a release as versions have been stable. What also stands out is their technical support, SECOND TO NONE. They have gotten back to me usually in hours, even on a Saturday, like tonight."

Review date: December, 2011   Version reviewed: 4.0

Reviewed by: Toni
"Since posting my initial review I would like to rectify this and add despite a few issues that I have had with the cart, the support I have received has been second to none. Yes I have hit a few bugs but these have been resolved very quickly. Where the cart falls short the service certainly makes up for it. On that I would like to say how happy I am working with Early Impact and there product."

Review date: June, 2011   Version reviewed: 4.0

Reviewed by: Jeffrey
"As the owner of a 40,000 item Craft Supply website, I've "been around the block" with various shopping cart systems since founding the company in 1996. ProductCart is, without question, among the finest cart systems on the market. The feature set is second to none. Page load times are very fast. SEO optimization is built-in. Administrating our website is a breeze thanks to ProductCart's intuitive, easy-to-understand Administrator Panel. Order processing is well thought-out and highly efficient. I commend ProductCart's developers for not only for designing a fabulous, highly functional state-of-the-art cart system, but also for providing highly responsive world-class service and support seven days a week - at virtually any hour of the day or night. I commend the entire staff at ProductCart for their technical expertise and professionalism. For anyone considering a dynamic website platform, your search has ended. There simply is no better price/performance value cart system on the market. "

Review date: October, 2008

Reviewed by: Christopher
"Quick, responsive tech support. I submitted many tickets for support and always received an email back within an hour, sometimes minutes. They always came back with the correct answer to my problem or exactly where to find it. Saved me loads of time, since I'm not a techie! I highly recommend them! "

Review date: September, 2008

Reviewed by: Marc
"We have three online stores using 3 different online carts, this one is the most difficult to use and has the least intuitive back end. On the rare instances that I contact their tech support department, I get an insulting reply like, "why don't you read the manual". For example, we were having a problem with the rewards points system, they told us we should have clicked on the help icon next to "reset order status". duh???? Rather than contact their "free" tech support and be insulted, I generally work thru a consultant. Of course, that is not free. What is even worse, this is one of the few shopping carts remaining which does not generate search engine friendly urls. Consequently, it is very difficult to get your pages listed on the first few pages of Google and other search engines. There are a lot of better choices with more intuitive back ends, customer oriented tech support, search engine friendly urls and lower cost. I suggest you pass. "

Review date: July, 2008

Reviewed by: Lu
"I spent about 6 months evaluating all the best shopping carts. From my evaluation and our particular needs, this is one of the best ones in the industry. I've been using Product Cart from Early Impact for about 40 months now. Had a few issues with their version 2.6 but all of them went away with the upgrade of version 3.11. Some key features that I was looking for: full source code, asp language, sql database, ability to handle unlimited number of items, ability to customize screens and pages, search engine optimization features that this cart has (this feature alone is worth more than hiring a SEO company), calculation of UPS/FedEx/USPS freight charges on the fly, AJAX roll overs, their customer suport is excellent too. I've probably opened 50+ support tickets and they have all been answered (usually withing 24 hours). If you are currently frustrated with limitation on your current shopping cart, you should look at this one. You'll probably, like me, end up saying "Why didn't I switch earlier?". Check out my site: http://www.toywonders.com Their cart is very stable too. During peak time, I have over 75+ users on. No noticible delays occur. Contact me via email if you have any questions you want to ask a very satisfied customer. "

Review date: March, 2008

Reviewed by: Linda
"Wow! I have been using this cart for about 2 years now and I love it. I searched for 2 years before I found this one. Great decision on my part! Has all the bells and whistles except I wish it did have more custom product fields so I could store more data. They are quick to answer all questions and problems if any. I paid the $50 for installation and it was well worth it. They continue to add new things to the cart with each free upgrade and makes it that much better. I'm glad I found this cart. Even though I use a Mac their admin works perfectly using the Firefox Browser. I recommend this cart to anyone who sells products online. Thanks Early Impact! < Fidjiti.com"

Review date: January, 2008

Reviewed by: Denise
"I have an ecommerce site called Innovative Walls. Being new and inexperienced with ecommerce, it was a daunting task to research shopping cart software. I needed to know how each worked, what components each had in the way of product display, merchant account connections, shipping connections and on and on. I researched many shopping cart software packages extensively. The Product Cart website is full of truthful information about their product and what it does. With all the comparisons, everything kept pointing to Early Impact ProducCart and I could not have made a better choice. With comprehensive manuals and exceptional support when it is needed due to lack of experience, I was able to set up a completely professional site. Product Cart is exceptionally well priced for the comprehensive software that it is. It has every component an internet storefront could ask for and then some. Product Cart sets up and operates with minimum hand-holding but when you do need help, the friendly support staff are there and will go above and beyond until you are happy with the results. I have never had to wait more than an hour maximum before help is there. The learning curve in using Product Cart is not steep and as I said before, the help is there in one form another whenever you need it. If you are looking for shopping cart software, I would highly recommend checking out Early Impact's Product Cart website. It is full of information and if you have any questions, which I had, they will answer them honestly. I highly recommend this product. Denise from Innovative Walls.com "

Review date: October, 2007

Reviewed by: Chuck
"We've implemented the ProductCart ASP Shopping Cart over the past year for several clients. On the few occasions that we've needed support, such as for server migrations or upgrades, we've received rapid turnaround EVERY TIME! The support team is friendly and very knowledgeable. Excellent customer service. "

Review date: October, 2007

Reviewed by: John Cox
"I purchased Product Cart after extensively reviewing all the available e-commerce software. It has vastly exceeded my expectations! I found it very easy to find support for customization as well as customizing some aspects of it myself. However, what really allows this product to shine is the level of customer service. I have sent several questions to early impact and have received a solution and in short order. I would highly recommend this software to anyone looking for a complete e-commerce solution with an excellent company to provide support. "

Review date: October, 2007

Reviewed by: Stephanie
"Love the robustness of the shopping cart! Customer Support is responsive and top notch, not to mention friendly! Documentation is well written with much forthought! Would highly recommend"

Review date: March, 2007

Reviewed by: Rick
"Kudos go out to the support team for their never ending quest to a perfect product. Each store is unique I'm sure in the way administrators like to fit the site to suit their product. ProductCart is easily configurable to meet almost everyone's expectations. Every piece of software has some sort of hidden bug waiting to be found. Because my store is unique there have been areas that may go untouched by most cart admins and customers. It's nice to know that the PC support staff is second to none in my humble opinion. They respond promptly, are not afraid to make a phone call to contact you, are always polite, and I have not waited more than a couple of hours to be assured they are working to solve the problem. The program itself puts the competition to shame, and the support staff at PC leaves the rest behind. They are the pros but they never overlook the fact that we are their customers. You can't go wrong on this one."

Review date: November, 2006

Reviewed by: Rob
"Phenomenal value, excellent support, powerful software, easy to use. Customizations can be tricky unless you are a programmer, but ProductCart has lots of help built into the code so that even non-programmers can dive in. This is the perfect way to move your business into the web."

Review date: October, 2006

Reviewed by: Lee Ann
"I recently purchased a company that has Product Cart software and needed to make some changes to the web page. I simply logged in to the interface and it was easy to understand. The Product Cart is capable of implementing any change imaginable without the need for a web designer/programmer. Not only does it allow you to effectively create an online store and process orders, it also provides tools for web marketing. "

Review date: July, 2006

Reviewed by: Jeremy
"Excellent Shopping cart, with Excellent support! I have not had one complaint yet - for the money - you simply CAN'T beat Product Cart."

Review date: July, 2006

Reviewed by: vppaul
"It's not easy picking out a good shopping cart that's inexpensive and easy to use (no monthly fees). There are so many out there but if choose ProductCart you can’t go wrong. Although my site is simple I had absolutely know idea of what I was doing all I knew is that I wanted the cart to blend into my site and it did with no compromises. I found the manual quite helpful although I did not read it cover to cover but by doing word searches on the User Guide file I found every thing I needed. ProductCart is very powerful which can make it very confusing at times but the service was wonderful questions were answered within 10 minutes or less either using a support ticket or just posting on there user forum. You need to understand that I do not trust computer software companies they basically all lie it has happened to me time after time but not the people at Early Impact that’s why I am writing this review. Paulie’s happy!!! "

Review date: May, 2006

Reviewed by: Bob
"I purchased ProductCart from EarlyImpact.com back in early November of 2005. I had my site up and running in a few hours. Their documentation and fast support turn around help me not waste a lot of time. It is easy to change the interface with their control panel and I was able to further customize it by modifying a few simple asp pages. DisasterStuff.com has about 400 products and we hand coded much of the product descriptions and text to be nice to the search engines. We were able to import most of our products directly from Quickbooks with their add-on and do all the copy later, saving us a lot of time. Great Product Bob DisasterStuff.com"

Review date: February, 2006

Reviewed by: Orr
"This is our third cart in five years, and having experienced every heart-breaking possibility with numbers 1 & 2, realize the treasure that's here in ProductCart. The cart and its workings are elegant: from widely flexible design options; widely flexible product display and 'option' options; completely editable text; search-engine friendliness - to total customer/order/payment/shipping/processing/help-desk management, everything fits together well, with great style thrown in. The User Manual is not only intelligent, it's intelligible! Out-lying questions for specific applications are answered in the same intelligent/intelligible fashion by a support team that seems to require little if any sleep. Beyond the initial production layout, ProductCart has been the best purchase we've ever made."

Review date: February, 2006

Reviewed by: Nikhil
"This software is the first one I have found that lets me customize it just the way I want. These guys have thought of all the features I wanted in a shopping cart. Thanks! Nikhil www.thesimpleleaf.com"

Review date: February, 2006

Reviewed by: Roland
"I cannot say enough about this shopping (Product Cart ) cart. I have tried others and what a waste of good money on the others. My company's money was well spent with Product Cart. I only wished I met them first. Finally, the service is first rate...I have been there and I know the difference."

Review date: January, 2006

Reviewed by: Stephanie
"Kudos to Early Impact and it's entire support staff!!! If you are looking for a smart, easy to use ecommerce solution with superb support and documentation, look no further. This product has enabled me to provide an economical ecommerce solution to my clients and it makes what I do look great. Thank you, Early Impact for this great product! I have been so pleased with it, not to mention my clients!"

Review date: January, 2006

Reviewed by: David
"If you are in the market for a fantastic e-commerce solution, then look no further. Cedric and the staff at Early Impact are truely the best. Their customer support and knowledge of the product they are selling are second to none. I have no regrets in my purchase of this product and, at times, I feel as if I should have paid twice the price for what they have provided. Thanks to everyone at Early Impact. You have impacted my company in such a positive way, I think that I should slap myself to see if I am really awake."

Review date: December, 2005

Reviewed by: Adam
"Our organization moved to ProductCart after spending the better part of a decade using an outsourced eCommerce provider. ProductCart was the most versatile solution that we found, and, with the price it's impossible to go wrong. The one area I would like to see future enhancements is product-specific features. For example, being able to limit certain products to domestic shipment only."

Review date: September, 2005

Reviewed by: Kristen
"We've been using ProductCart for more than a year and can honestly say it's the best cart we've come across. We used two other carts prior to this one, neither of them had all the features offered in ProductCart, and the tech support from those companies was severely lacking. The tech support for ProductCart is terrific. They are friendly and helpful, respond very quickly, and their development team is always adding great new features to the cart. ProductCart has a very extensive set of features, the instructions are very easy to follow, and the design of the cart is very intuitive. (It is easy to see the people at ProductCart have definitely put a lot of thought into designing the functions and features in the cart.) We're very pleased and would recommend this cart to anyone looking to create an online store."

Review date: August, 2005

Reviewed by: Gary Baron
"Three years ago, our webmaster recommended ProductCart shopping cart for our company website(www.22kbybaron.com)offering an exclusive collection of solid 22K gold Italian jewerly. WIthout a doubt, that was the best ecommerce business decision we ever made. Not only have we found ProductCart the best shopping cart available, but anytime we have technical trouble the ProductCart technical team quickly responds and solves our problems. I stongly recommend ProductCart to anyone seeking the best shopping cart with an outstanding technical support team. Gary Baron, President, 22K BY BARON, (321) 751-9155."

Review date: August, 2005

Reviewed by: Joey
"After looking for an e-commerce package (proprietary or open-source) that would best meet the needs of the company I’m employed with, I decided that ProductCart had the best bang for the buck. I’ve been using it for about 3 months and interacting with their support team, I must say I am really impressed. This package offers so much, is extremely easy to use, but the best part is the support. If you ever have a question the support team will answer it for you very promptly, usually within a few hours from my experiences. The few minor bugs I’ve found along the way have been immediately fixed when I brought it to their attention. I’m a Web Developer with strengths and preference in PHP so it was hard making the decision to go with ProductCart but I do not regret it one bit. From the start I knew I wasn’t going to find a package that would do everything we want in-house so I would have to customize parts of it. So far, I’ve been able to tweak the code and add functionalities that we require with little to no trouble at all. If you are looking for an easy to use, easy to setup, easy to modify e-commerce package with excellent support that is always available, this is the right package for you! "

Review date: August, 2005

Reviewed by: Shawn
" I am very impressed with the shopping cart. Evaluated it for a month before purchased a license (BTO). They were so nice to even setup a seperate demo site. Great support both during eval and after purchase. Place a request on Saturday midnight, response is on Sunday morning. Lots of features.. I must have evaluated like 20 shopping cart, purchased 3 of them, but finally using this one. The store is currently in development and will be in production within a month. Lots of nice features: multiple shipment based on weight, dynamic price calculation without refreshing the page, nice picture upload utility (will resize and update the product page with one click). Very well though user interface design. I would highly recommend it. Our site nmae is www.printpapa.com (look out for online shopping and quoting) coming soon.. "

Review date: July, 2005

Reviewed by: Thomas
"Absolutely excellent experience with ProductCart. The instructions were thorough and easy to follow - and I'm not an experienced DBA, sysadmin, etc. Also, with the few questions I had for their tech support, all were answered immediately, succinctly, and correctly. I reviewed 40 different carts before deciding on ProductCart - best experience I've had with an online software provider. Five stars. "

Review date: July, 2005

Add Your Own Review
Ecommerce Spot Comments Definitely one of the most mature and sophisticated products on the market. It's way ahead of most others in power. The latest version uses AJAX technology, CSS styling, sophisticated product management, UPS & Fedex label printing and many more features. Other add ons such as the apparel add on make this a compelling choice.
Read a detailed review of ProductCart or read an interview with the man behind ProductCart.

Technology

Supported operating systems
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Windows
Language
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ASP
Database
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Access & SQL Server
Source code
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Yes
Reseller discounts
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Yes

Features

Product limit
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No
Category limit
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No
Multi-language
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No
Gift certificates
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Yes
Loyalty program
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Yes
Email merchant on order
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Yes
Affiliates program
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Yes
Site search
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Yes
Search optimization tools
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Yes
Product reviews
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Yes
Newsletters
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Yes
Discount coupons
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Yes
Customer registrations
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Yes
Wish list
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Yes

Shipping

Shipping price range
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Yes
Shipping weight range
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Yes
UPS lookup
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Yes
USPS lookup
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Yes
Fedex lookup
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Yes
Canada Post lookup
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Yes

Tax & Payment

Tax by state
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Yes
Tax by country
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Yes
PayPal
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Yes
Authorize.Net
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Yes
Verisign
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Yes
Worldpay
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Yes
Secure Trading
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Yes
Others
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Yes
Non credit card options
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Yes

Support

Customer forums
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Yes
Free support
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Yes
Paid support
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Yes

Reports

Sales reports
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Yes
Search reports
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No
Low stock reports
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Yes
Inventory reports
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Yes

 

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Last updated: 12 Dec 2011

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