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Magento Review

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Basic Information

Company name
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Varien
Product name
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Magento
Version
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1.4.0
Sample customer sites
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http://www.homedics.com/
http://www.tcho.com/
http://www.lodgerfootwear.com/
Price
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Free
Average review score
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2.5 star ratingAverage: 2.5
(28)
User reviews
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Reviewed by: Keith Klein, aka WebForging
"Our developers devoted hundreds of hours to reviewing shopping carts. We recommend and use Magento (since beta) for clients because it is robust, allows for serious customization, and there is a large developer community. The reviewerss here who bash the program because of size and complexity must be seeking solutions for simpler problems. If you need a heavyweight solution for complex shopping requirements and you have professional developers on staff, Magento is certainly worth consideration. Magento is not a panacea. It can tax even the most skilled coders. Nevertheless, the software and the large number of low-cost and no-cost modules provide a serious platform for serious shopping sites. "

Review date: November, 2015   Version reviewed: 1.4.0

Reviewed by: Jeff
"Oh wow, who would have thought that theming magento would be as simple as 3 steps (and the 3rd step doesn't count because it's a recap)... So make that 2 steps! Holy cow how easy is that, NOT! Anyone who's thinking about using magento should have their head examined; magento is bloated, confusing and bullocks. I'd only suggest using it if you've got a penchant for punishment, or 6 months to learn all their "simple" coding conventions ... But don't expect to do this by reading their documentation, or searching for help on their forums; the information you'll find that way is lacking to say the least. You'll only learn it by wading through the 5,000 files it installs on your server; you read that write, the standard install contains nearly 5,000 files. I stamp magento with an AVOID AT ALL COSTS label. Future users beware!"

Review date: August, 2015   Version reviewed: 1.4.0

Reviewed by: Dani
"I have checked that script for over a month. This is not a straight forward script.Its very clumsy script with tone of layers not friendly and without any proper documantation and proper support. You also have to buy an expensive host which must supports InnoDB. It should be VPS or dedicated server otherwise forget from performance. You should have a good knowledge in codes such as xml, html, phtml, php, css. otherwise you won't get away with anything. "

Review date: April, 2015   Version reviewed: 1.4.0

Reviewed by: Carmen
"This is very hard to learn. I made a trip to the support forum just to add a user, and found a tonne of posts. I added a permissions role and found that I was locked out. Looking forward to deleting the install and getting my life back."

Review date: February, 2015   Version reviewed: 1.3.2

Reviewed by: Marshall
"very confusing admin interface. poor documentation on some parts of the interface. Half way thru my testing, I was locked out of the admin panel. Even though the forgot password reset one and email it to me, it would not work. Finally just deleted install"

Review date: January, 2015   Version reviewed: 1.3.2

Reviewed by: Didakos
"By far the worst framework I've ever worked with. Extremely sluggish, overly complicated and full of boilerplate code "just because", in the name of a flexibility that 99% of User will never need. Developing even the simplest module for it requires hours, if not days of work, and most configuration errors result in a whole module being ignored, without messages or hints of sort. Magento is the perfect example of speculative generalisation, great in theory, but absolutely rubbish in the real world. I strongly recommend to look elsewhere if you need a product that "just works"."

Review date: August, 2013   Version reviewed: 1.4.0

Reviewed by: Yan
"Excellent and really feature rich solution for all kind of business. The bottleneck of this software is the performance that requires high end server and skilled personnel support to operate properly. But if you finally succeeded to put it in operation you may achieve virtually ANYTHING with this shopping cart, and keep the code always up to date no matter how many add-ons you included into it (provided you follow some specific requirements). The requirements for hardware will depend mainly on traffic and number of included features, but I still see no dependance on quantity of products. No shared hosting is suitable. Very important advantage of this cart is the world largest community that offers both free and commercial add-ons and thousands of freelancers. There are a few editions of magento: Enterprise, Pro and Community. The main difference between the community edition and commercial ones is the professional support provided on annual basis for those who can afford it. "

Review date: July, 2013   Version reviewed: 1.4.0

Reviewed by: diane
"Paying almost a year. Can't get online. No support. Can't contact company. This is not easy to bring on line. Without help its impossible. "

Review date: July, 2013   Version reviewed: 1.4.0

Reviewed by: Roberto
"I have worked on Magento and PrestaShop. Initially Magento seemed complicated when i was working on www.fmeextensions.com and when i switched to Presta (www.fmemodules.com)i was very happy. But soon after 3 days i really missed the professionalism and features in Magento. I would say Magento is far more superior than any other shopping cart. I just wish if some complications are resolved such as coding structure. Overall its awesome."

Review date: April, 2013   Version reviewed: 1.4.0

Reviewed by: Roger
"If you depend on support like most of us, you will score it very low. I wrote to them four times for help and never got an answer. Also they send ads to my e-mail nearly everyday. I've asked them several times to unsubscribe and they keep sending ads. I had to use a filter on my e-mail to block them out. I'm going to check back to see if they even will print my review. I think they're over aggressive in their marketing and not responsive to their potential customers. No confidence from this end."

Review date: April, 2012   Version reviewed: 1.4.0

Reviewed by: ken
"If you what a company that has good service, inteliigent support personnel, and great customer service go some place. I have never worked with such people with very little people skills. Try to speak with a live someone. "

Review date: March, 2012   Version reviewed: 1.4.0

Reviewed by: Spot
"Everything they say about it, is true! Magento is the best, most complex, painful, well designed, resource hog available. All that and it's FREE. It really is friggin amazing, but if your not committed to learning the Magento way. Go away. Really, save yourself some time, heartache and humiliation. I don't mind investing in a good platform, so I'm on board. Like other people, I'd rank this higher, if it wasn't such a bitch. "

Review date: February, 2012   Version reviewed: 1.4.0

Reviewed by: Michael
"When people say Magento is hard to use or tricky that's not a good thing despite the same people's praise. The backend is clunky and for the daily user's/marketeer's point of view not logical. It has an overly complicated design-template model, and there are too many odd behaviours you need to learn, even with a 1-click install from your webhost. If you plan to make shops professionally for others try Magento, if you plan to make your own shop and have fun while doing it, look elsewhere - like to Prestashop og Zencart."

Review date: February, 2012   Version reviewed: 1.4.0

Reviewed by: John Mason
"The only good thing I can say about Magento is that they have an incredible marketing department. Magento is an enormous piece of crap wrapped in a pretty bow. I've been developing/programming for 15 years and have used many language/frameworks along the way. Magento is flat out horrible. Creating new functionality and modules can work but the over head is ridiculous. Try to change existing functionality and you will wish that you had never heard of magento. If you are even considering this product save yourself the headache and look elsewhere."

Review date: January, 2012   Version reviewed: 1.4.0

Reviewed by: Vivek
"The only thing I am expecting is "Ease Of Use" & "Ease of Use" & "Ease of Use". Is there any Usability analysis made on this product?. Problems begins right from installation. Installing in Localhost is a night mare. The reason they say its not secure. OK fine. Then comes templates design Oops. What kind of API documentation provided? is there any example other than PHP???. OK it is fine let me manage it some how. What is the meaning of having a forum, where are the contributions. Need to pay for that also.. "

Review date: December, 2011   Version reviewed: 1.4.0

Reviewed by: Muz
"I'm only in the early stages now of working out how to add products, edit the layout of the store, customize the design etc. I'm using the community edition. I have a bit of experience in web hosting, a web design background (not that I'm good with coding... I manage to work it out) and run a zen cart based shop which I'm hoping to migrate to Magento as Zen cart is dead and miles behind. So far things are definitely not as easy as they appear to be. Things sound simple and instruction looks simple. But when your pulling hair out after following the steps and they are correct. Don't expect to find much on forums with resolutions. Search results often find threads with no solution. I have wondered whether this is a deliberate attempt by Magento to force users to purchase business versions which come with support as the threads are useless. Look up Zen Cart or Jamoola and you will find answers quick and fast. Things could be made much simpler in regards to naviagation of backend and naming of functions. The product itself seems sturdy enough, great feature and the potential is massive. It is the current oscommerce platform for the future. I'll persist. I would suggest use only for the intermediate and above unless you purchase version with support."

Review date: December, 2011   Version reviewed: 1.4.0

Reviewed by: Lynn
"Very heavy footprint, pretty incredible cart though, the features are beyond belief and I have tested most carts out there. Five stars! Now, if ebay won't screw it up..."

Review date: November, 2011   Version reviewed: 1.4.0

Reviewed by: Caro
"I love Magento! I'm not a developer/techie in any shape or form; simply an ecommerce owner who like to have a website that does what I want it to do and look how I want it to. I tried out other popular/commonly used carts and just couldn't get on with them, didn't find them flexible enough and some just felt clumsy. I find Magento easy to use, even changing layouts/colours, deleting bits I don't want and all that stuff in css and the html files - much with the help of the guides and forums out there. Yes, it has taken me a bit of time (I'm a newbie to computer/code jargon) but I have a brain and can logically work out what needs to be done and Firebug helps. I realise this package won't suit everyone - some people will want something easier, quicker or whatever it is they want! Each to their own needs. I had the time to work at it and got my site looking how I want. I also like the extensions; like with anything, check out reviews, read about it before getting, as some are great, others naff."

Review date: September, 2011   Version reviewed: 1.4.0

Reviewed by: Bill
"This is a great cart for companies with a dedicated server, (resource hog) and a good programming dept. Don't expect to have this software wired over the weekend. It takes work. You need competence in not only the LAMP stack but Zend, XML, the InnoDB storage engine and Magento, (don't forget that last part). Buy books and read them, (they're outdated but...). As soon as you have something worth saving, learn how to backup and recover, (not a simple task in Magento). In the end you can have arguably the best cart out there for free. Fully customizable, in house and capable of being integrated with all your other systems. I'd rate this even higher if it wasn't such a bitch to learn. "

Review date: January, 2011   Version reviewed: 1.4.0

Reviewed by: Nik
"Magento has very good API, so it's very easy to connect third party software like warehouse application as well as very powerful Attributes section and product cloning (multishops), but it's not user friendly (neither developer friendly software). There is very messy directory structure and even if you want to install a single plugin you need to add something in your template as well, which is very confusing. There is no single way to add module like best seller or most viewed products from simple user. You need to know at least XML and to know how and where to place the code. Another bad thing is the lack of core developer's support. There are threads which are not commented with months. Another bad thing is the upgrade. Instead of copy a directory and running a single script you need to search in forums how to migrate (if you wish after so many problems) to an upper version. If I have another request to build a eCommerce site I would choose another card for sure."

Review date: November, 2009   Version reviewed: 1.3.2

Reviewed by: Mark
"Magento is not user friendly. When processing orders you cannot change status from pending, shipped, delivered as you can with other software. The emails the system generates gets flagged as spam by Yahoo and some other mail servers as it seems that they aren't fully compliant with mail format standards. Running Magento on a dedicated server with a quad core processor isn't enough to make Magento responsive as pages are slow to load. Maybe the pay version is better but at $8900/yr it's very expensive for a shopping cart."

Review date: October, 2009   Version reviewed: 1.3.2

Reviewed by: Brian
"Magento has incredible potential, but feels convoluted and incomplete as is. The most simple actions, like getting categories to display, required trips to the support forums. There, I've seen mods instruct people to rewrite errors in the program's code - something that should never happen with a shipped product. Plan on investing a lot of time if you want to customize anything. The files are situated like a haphazard, crisscrossing maze of interacting XML and PHTML files. Instead of placing styles in one location (as you would in CSS), adjustments require you to dig through multiple, poorly labeled PHTML to find what you are searching for. Then you will have to dig through the XML files to make sure that your change is only affecting the one feature. "

Review date: August, 2009   Version reviewed: 1.3.2

Reviewed by: Alex
"It's comprehensive and robust, but very heavy handed and over the top. Performance issues you hear about are true, really requires a dedicated server."

Review date: August, 2009   Version reviewed: 1.3.2

Reviewed by: Bart
"Resource hog, no support, errors are never addressed. Poor design. Stay away."

Review date: July, 2009

Reviewed by: Sandy
"I am exploring magento due to the raves and rant i've been hearing, true, it is a good opensource shopping cart however it is quite time consuming to learn and understand it. forum is active to support however for a fast online shop, magento is something that you can put on your second priority list. editor is not wysiwyg, quite hard to move pages especially if you are used to joomla/vmart and others. not to mention, since it is basically new, no skins are really available at the moment. this opensource is promising indeed but i think i will have to put this project on the shelf until it becomes more user friendly. "

Review date: April, 2008

Reviewed by: Musaaf
"Hello I tested this cart. It is one big resource hog. you will find difficulty if you are running your cart on a shared hosting. "

Review date: April, 2008

Reviewed by: goodgbb
"I can't believed that it's beta version. The version is only 0.6 but there are lots of awesome features that enough to open an awesome e-commerce website. Trust me! after 2008 the world will use this shopping cart system. It's FREE. It's EASY. In the future, it will beat all others software. "PERFECT WORK!""

Review date: November, 2007

Reviewed by: Kenn Goh
"The official launch for Magento is on Q1 2008, The beta version is fantastic. I couldn't believe it's free and open-source. Magento look professional and offering unprecedented flexibility and control. With Magento, never feel trapped in your eCommerce solution again. This web application is genius, I would never believe it is an open-source project."

Review date: November, 2007

Add Your Own Review
Ecommerce Spot Comments

When Magento was first released, it caused a huge stir in the shopping cart community. It was a real love it or hate it product.

Now that some time has passed, Magento has established itself as a strong mid-range player. Those pegging it as an alternative to ZenCart, etc, and then complain about performance and complications are missing the point.

Magento is aimed at serious ecommerce businesses, the sweet spot is probably businesses with revenue in the tens of millions.

A serious product will require serious hardware and serious work to set it up properly, but those who put in the hard work will find a competent product. Those people wanting to use Magento for a small shop will likely be frustrated.

Technology

Supported operating systems
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Windows, Linux, Unix
Language
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PHP
Database
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MySQL
Source code
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Yes
Reseller discounts
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No

Features

Product limit
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No
Category limit
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No
Multi-language
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Yes
Gift certificates
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Yes
Loyalty program
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No
Email merchant on order
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Yes
Affiliates program
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Yes
Site search
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Yes
Search optimization tools
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Yes
Product reviews
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Yes
Newsletters
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Yes
Discount coupons
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Yes
Customer registrations
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Yes
Wish list
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Yes

Shipping

Shipping price range
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Yes
Shipping weight range
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Yes
UPS lookup
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Yes
USPS lookup
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Yes
Fedex lookup
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Yes
Canada Post lookup
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Yes

Tax & Payment

Tax by state
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Yes
Tax by country
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Yes
PayPal
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Yes
Authorize.Net
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Yes
Verisign
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Yes
Worldpay
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Yes
Secure Trading
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No
Others
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No
Non credit card options
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No

Support

Customer forums
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Yes
Free support
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Yes
Paid support
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Yes

Reports

Sales reports
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Yes
Search reports
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Yes
Low stock reports
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Yes
Inventory reports
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Yes

 

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Last updated: 16 Jan 2014

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