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CommerceV3 Review

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Basic Information

Company name
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CommerceV3
Product name
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CommerceV3
Version
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Sample customer sites
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http://www.pembertonfarms.com
http://www.chukar.com
http://www.savannahcandy.com
Price
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$US295
Average review score
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3 star ratingAverage: 3
(9)
User reviews
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Reviewed by: Bill Longo
"We use CV3 with our MOM 6.x product. I have to say, I'm not impressed. We were using another product from one of their competitors before, which gave us full control over PHP and all the FTP access we needed. Someone here thought that CV3 was better because it "looked nicer". Now we're completely stuck with a system that does not do the following: 1. Does not allow you to change the checkout process or customize the code base in anyway. 2. Customer service, although sometimes responsive, can be behind the curve on things. For example, we asked about adding the ability to do some Ajax on the pages to make the responsiveness of our site better, they seemed to be clueless. 3. The MOM integration was barely adequate. In fact, we ended up going to the API itself directly because they couldn't get sitelink data working right. Bottom line: If you're a person who needs a shopping cart thats turn key and don't need to do anything special, CV3 is fine (although, I would argue that Volusion or Shopify is a better choice), but if you need any control over the site and get the code. Or need really good integration with MOM - AVOID!"

Review date: December, 2015

Reviewed by: WareZ
"Could not agree with Brandon more. It takes hours to determine that you cannot find what you need in the interface, then days waiting on tech support. Comapny has had recent severe outages. SEO is NOT possible with this platform. There is no documentation and tech support has no clue. Run Faster! I am currently stuck with this product and am actively seeking a replacement."

Review date: October, 2015

Reviewed by: Jacon
"CommerceV3 has a huge learning curve. But after getting used to it then it is easy to use and fun to manage"

Review date: March, 2015

Reviewed by: Brandon Chardry
"I'm a web designer and CommerceV3 is confusing. If you like to dig around for hours to change one simple thing, or pay someone like me to do the same then I would recommend it. Otherwise there are much, much better ways to spend your money. I would run away from CommerceV3...as fast as you can."

Review date: March, 2015

Reviewed by: codesallday
"As someone with a lot of web development background, it's both shocking and disheartening to work with CV3. The support does not exist, it lies behind two walls of people: the phone support who answer the calls, then the support they talk to through instant messenger, then finally a developer on the far end. Problems do not get resolved in any timely manner, and in fact the company has lied on many occasions about a problem until I show with incontrovertible proof that there is a problem. The product and category importing tools are based in CSV files, so enjoy possibly messing up your entire site if you get a field wrong because there is not proper error checking nor documentation. CV3 spent days trying to get us to pay for a simple restore to the site after we uncovered an issue on their end. This company is not only a liar to the customers, they don't even service all the companies listed in their customer showcase! You can't click the links to see the real sites, only thumbnails. And if you google the companies, some use shopify now! What a waste of time this whole effort has been. I can't even say that "if you want a turn key website this is it" because it's impossible to customize if someone wanted to. You must adhere to their setup. Without someone able to write the incredibly arduous nitty grity code that is needed to make the site work, you would need to pay CV3 extra money for custom code, which they have no problem doing for you. Good luck getting access to the variables you need, or having any type of queryable database. This ecommerce outfit is nothing but trouble. OH! And they just got hacked the other day, leaving all stores inaccessible from the back-end. No you can't 2-factor authenticate for security. And last last last of all, it uses the archaic and dying Smarty template engine. PHP blocks of code just got disabled, but you can still edit ones already existing. This was a security step, but I'm sure you realize it doesn't do a thing."

Review date: June, 2014

Reviewed by: John
"If I could give this company a 0 I would. Their customer service is horrible and though they say they respond in 24 hours, they really mean 2 weeks with multiple requests for an answer."

Review date: November, 2012

Reviewed by: Alice
"We have been using CV3 with MOM 7.1 for about 9 months now and have been very pleased. We are intrigued with all of its capabilities and flexibility. I enjoy working with the Growth Coaching team – they have been great. Very responsive and show a real interest in wanting to help us succeed. We are grateful for the guidance that CV3 - Timberline has given us and for keeping us updated on the constant changes so that we may continue to take advantage of the selling opportunities on Google. We view CV3 - Timberline as an extension of our company that is able to concentrate on areas that we do not have the knowledge, time and expertise to pursue."

Review date: July, 2012

Reviewed by: Simon & Co.
"As a relatively new company, I have nothing but rave reviews for CV3. Although we had a lot of marketing experience, we did never had our own shopping cart to manage/design. After being put with a great team at CV3, we were off to a good start. They have been very helpful. I have always received information back from customer service within 24hrs. When I did have a problem early on, I spoke with the owner, Nathan, and it was quickly resolved. There is a lot of flexibility and only a couple of things that we can't do that in a perfect world we would like to have. However, they are constantly updating their systems or can help you figure out work arounds. Honestly, I can't say anything bad about CV3, however, MOM (Dydacomp Mail Order Mgr) is another story all together! Don't get MOM. Do research and find another system. I don't know anyone that is happy with it. Highly recommend CV3. If you have very specific needs then make them known up front and be sure they can be met. Good Luck. jennifer - Simon & Co. "

Review date: October, 2011

Reviewed by: Paul
"We have been using CommerceV3 for almost 6 years with MOM 5 first and now MOM 7. We moved to it from Sitelink and couldn't be happier. The integration with MOM is good, download of orders is no more diffiult than Sitelink. Product loading is more of a chore but the features and shear number of options of what you can do to customize each SKU is wonderful. We have done 2 complete revampings of our website while on CV3 and have been able to add virtually all new features we have wanted with out much trouble. The templates can be changed to look and feel how ever you want. We have been able to self code most of our own customizations and when time or lack of expertise has prevented us from self coding the techs at CV3 have been fast efficient and reasonably priced. The core runtime stuff like credit card security, database management, etc is locked and unchangeable by the user, which I see as a plus. I would rather have someone who lives and breaths E-commerce security and database management maintaining that stuff versus myself. Changes to this area happen at regular intervals and seem to add functionality faster than we have been able to use. For the price they are bargain and the customer service can't be beat in my experience."

Review date: August, 2011

Add Your Own Review
Ecommerce Spot Comments CV3 is designed specifically for multi-channel merchants and integrates with many of the popular Order Management systems on the market. It also offers integration with Quickbooks.

Technology

Supported operating systems
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Linux
Language
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PHP
Database
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MySQL
Source code
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No
Reseller discounts
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Yes

Features

Product limit
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No
Category limit
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No
Multi-language
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No
Gift certificates
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Yes
Loyalty program
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Yes
Email merchant on order
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Yes
Affiliates program
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Yes
Site search
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Yes
Search optimization tools
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Yes
Product reviews
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Yes
Newsletters
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Yes
Discount coupons
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Yes
Customer registrations
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Yes
Wish list
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Yes

Shipping

Shipping price range
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Yes
Shipping weight range
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Yes
UPS lookup
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Yes
USPS lookup
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Yes
Fedex lookup
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Yes
Canada Post lookup
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3rd party

Tax & Payment

Tax by state
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Yes
Tax by country
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3rd party
PayPal
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Yes
Authorize.Net
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Yes
Verisign
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Yes
Worldpay
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No
Secure Trading
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No
Others
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Yes
Non credit card options
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Yes

Support

Customer forums
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Yes
Free support
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Yes
Paid support
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Yes

Reports

Sales reports
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Yes
Search reports
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Yes
Low stock reports
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Yes
Inventory reports
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Yes

 

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Last updated: 23 Jun 2014

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