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Bitcart Review

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Basic Information

Company name
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Bitwords Media LLC
Product name
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Bitcart
Version
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2.0
Sample customer sites
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http://www.partyrentals.us/
http://www.rockgear.com/
http://www.securecctv.com/
Price
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$US399
Average review score
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3 star ratingAverage: 3
(7)
User reviews
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Reviewed by: Michel
"9 months have passed without being able of launching the ecommerce site using the licensed bitcart marketplace / Multi mall shopping cart software. They installed the software themselves and didn't work correctly due to many bugs and after 8 weeks and many promises from Joe Moe, I decided to give them a chance to make it work properly but in vain. When I requested my money back they stopped replying to my emails. Now and after 4 months of sending emails twice per week without receiving a sign that the company does really exist, I sent a last email few days ago asking them at least to fix an issue created by them in the contact form, again no response of them. Can someone advice me what to do."

Review date: September, 2013   Version reviewed: 2.0

Reviewed by: Dean
"I’ll give 10/10 to Bitcart for the administration and inventory features that it offers. In Bitcart multi mall; one standout feature is the facility of creating multiple accounts as per your needs. Whereas, I have gone through many similar multi mall shopping carts that put limits on creating the number of vendor accounts but only Bitcart allows me to create multiple vendor accounts in secured administrative area. I found Bitcart that comes with 30 minutes of professional opinion totally free of cost. One more thing which i really like about it is their free live support, there is a small number of companies that provide free & live 24x7 support for the first 30 days to facilitate its valued clients."

Review date: July, 2013   Version reviewed: 2.0

Reviewed by: Sjhon
"Bitcart hosted shopping cart software is easy to use, install, configure and maintain as compare to any other stand-alone shopping cart software in the market. And it’s also less expensive than other famous shopping carts available. Moreover, if you don’t have an experience of shopping cart installation etc like me, then this hosted shopping cart system is the easiest way to start your online business without wasting time. I would strongly recommend it as best shopping cart software for your online business."

Review date: April, 2013   Version reviewed: 2.0

Reviewed by: Steve
"Customer support at Bitcart is extremely good. No need to spend extra money to get after sales help and support. Either you are a seasoned online businessman or new to Ecommerce you’ll get a comprehensive and direct technical support via email or phone. Additionally, there are screenshots on the website, which include details on each & every aspect of running your online store. Definitely I would recommend this to others. Thanks sunglassescircle.com"

Review date: April, 2013   Version reviewed: 2.0

Reviewed by: Kirill
"I personally tested 6 different shopping carts including Bit-Cart. My conclusion is that Bit-Cart has the most customizable interface as it’s all built in HTML and gives you the access to all HTML files so you can easily change your website structure. Also, it has a lot of admin tools and custom features that gives you the ability to customize your store without knowledge in HTML. I strongly recommend everyone to try Bit-Cart in action! Besides everything the support team did awesome job for custom work that I requested. Thank You All cateringstaff.us"

Review date: May, 2012   Version reviewed: 1.3

Reviewed by: rrrolfs
"Bit-Cart is a horrible cart. I purchased the Multi-Vendor version. It has alot of bugs which the company wants to charge me to fix. The shipping estimator does not work and was fixed by replacing the estimator with text that states "Shipping will be calculated at checkout". The cart has problems importing from X-cart. The UPS automatic shipping calculator does not work when you have a UPS account and so on. This cart is closed source so you cannot even fix it yourself. They promised that this would be fixed with the new version 2.0 of the cart. This version was supposed to be released months and has yet to be released. I have since moved to a cart were I have access to the code were I can at least fix it my self if there is a bug. Also, it takes them about a month to respond to most support tickets! Their response usually starts an argument over the problem being a bug or not."

Review date: March, 2012   Version reviewed: 1.3

Reviewed by: Jorge
"I really wanted for this cart to be the one. After having gone through a plethora of others and finding something or other that made it too hard to be viable in the future, I had decided on BitCart standalone option. The interface was user friendly, template range and quality was better than the average, and they offered a 45 day money back guarantee (no questions asked). I experimented with the trial version and seemed okay, so I went ahead and paid the $599 for the Professional version (remembering their promised 45 day 100% money back guarantee). Well, things took a turn to the worst almost immediately. The software wouldn't install correctly, so had to contact support...but they were on holiday. Had to wait almost a week, to get this resolved. A red flag went up but wanted to give them the benefit of the doubt. (But in hindsight, a company that has no staff to support their e-commerce software on public holidays is a capricious move). The software was buggy, and had no access to code. Therefore, anything that went wrong, you have no choice but to go through support, and they take their time helping you. Features that should of been available or rather functional in the software, weren't. They then said it was extra to have them activated (they obviously forgot to document that prior to purchase). Tired of the bugs in the software, the dismal support, features being turned off asking for more money and then turning them on for me as if they were doing me a favour. Seriously, if you buy a standalone product, you expect it's complete and functional, period. One thing after another until I just had enough. So, as you can gather, I asked for my refund (which I remind you is heavily advertised in their site) You guessed it...NO REFUND. Support stopped emailing, no replies to my emails, except Ryan Moe, the manager, who assured he'd follow it up and respond. It's been a month and no response. Incompetent, unethical, fraudulent company. Enter at your own risk!"

Review date: December, 2011   Version reviewed: 1.3

Add Your Own Review
Ecommerce Spot Comments Bitcart is available both a hosted and licensed solution. It comes with a range of templates. It has a multi vendor shopping cart function.

Technology

Supported operating systems
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Windows, Linux
Language
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PHP
Database
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MySQL
Source code
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No
Reseller discounts
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Yes

Features

Product limit
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No
Category limit
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No
Multi-language
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No
Gift certificates
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Yes
Loyalty program
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No
Email merchant on order
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Yes
Affiliates program
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Yes
Site search
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Yes
Search optimization tools
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Yes
Product reviews
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Yes
Newsletters
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Yes
Discount coupons
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Yes
Customer registrations
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Yes
Wish list
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Yes

Shipping

Shipping price range
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Yes
Shipping weight range
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Yes
UPS lookup
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Yes
USPS lookup
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Yes
Fedex lookup
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Yes
Canada Post lookup
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Yes

Tax & Payment

Tax by state
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Yes
Tax by country
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Yes
PayPal
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Yes
Authorize.Net
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Yes
Verisign
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No
Worldpay
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No
Secure Trading
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No
Others
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Yes
Non credit card options
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Yes

Support

Customer forums
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Yes
Free support
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Yes
Paid support
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Yes

Reports

Sales reports
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Yes
Search reports
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Yes
Low stock reports
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Yes
Inventory reports
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Yes

 

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Last updated: 16 Jan 2014

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